This Shipping Policy explains how PallasTrade Store processes, ships and delivers orders placed through our storefront, including orders fulfilled by third-party sellers on our marketplace.
Orders are processed on business days (Monday to Friday, excluding public holidays). Orders placed before 2:00 PM local time are usually processed the same business day; later orders are processed the next business day. You receive a confirmation email as soon as your order is accepted, and a second email with tracking details once it has shipped.
Delivery estimates start when the parcel is handed to the carrier and are not guaranteed. Carriers can experience delays during peak periods or because of events outside our control.
Shipping costs are calculated at checkout from your destination, the weight of the parcel and the delivery option you choose, and are shown before you pay. Orders above the free-shipping threshold advertised on the storefront ship free within the contiguous United States. Customs duties, import taxes and brokerage fees on international shipments are the recipient's responsibility.
Because we operate a marketplace, items in one order may be held by different sellers or in different warehouses. We may ship your order in more than one parcel at no extra cost to you, and each parcel has its own tracking number. If an item turns out to be out of stock after your order is accepted, we will contact you and refund that item.
Tracking links are emailed when each parcel leaves the warehouse and are also available in your account under Orders. Tracking information can take up to 24 hours to become active with the carrier. If tracking has not updated for more than five business days, please contact us.
Please check your delivery address before completing checkout. We cannot redirect a parcel once it has shipped. If a parcel is returned to us as undeliverable or refused, we refund the value of the goods, less the original shipping cost, once it has been received and inspected.
If your parcel arrives damaged, or tracking shows it as delivered but you cannot find it, contact us within 14 days of the expected delivery date. We will open a carrier investigation and, where appropriate, send a replacement or issue a refund. Damaged and defective items are also covered by our Returns Policy.
Our customer care team is available Monday to Friday, 9:00 AM – 6:00 PM, at support@example.com.
