We want you to be happy with your purchase. This Returns Policy explains how to return an item bought on PallasTrade Store, when we refund you and what is excluded.
You may return most items within 30 days of delivery. Please contact us before sending anything back so that we can issue a return authorisation and give you the correct return address.
Items showing signs of use, installation or damage caused after delivery may be refused or refunded only in part.
Email support@example.com with your order number, the item you want to return and the reason. We reply with return instructions within two business days. Please do not send items back without authorisation.
Items sold by third-party sellers on our marketplace may need to be returned directly to the seller. We tell you the return address in your authorisation email and stay involved until the case is closed.
Once we receive and inspect your return, we refund the price you paid for the goods to the original payment method. Refunds are usually issued within 5–10 business days of inspection; your bank may take a few days longer to post the credit. Original shipping costs are refunded only when the return is due to our error, a damaged item or a defective product.
If you would like a different size, colour or model, return the original item for a refund and place a new order – this is the fastest way to get the replacement.
If an item arrives damaged, is faulty or is not what you ordered, contact us within 14 days of delivery with photos of the item and its packaging. We arrange a replacement, a repair or a full refund, including the cost of returning the item.
Unless the return is due to our error or a faulty item, you pay the cost of returning the goods and remain responsible for them until they reach us – please use a tracked service.
Orders placed through the Wholesale Portal are governed by the terms agreed with your account manager. Where those terms are silent, this policy applies.
